Shipping and Returns
Paris Tableware sends Herend orders from its store in Ridgewood, New Jersey, to addresses in the continental United States. Any order above $150 ships free; smaller orders pay $19 shipping. Orders placed through January 1, 2027 can be returned within 30 days of delivery; after that our standard is 14 days.
Last compared with the policies at paristableware.com: .
Delivery
| Question | Answer |
|---|---|
| What does shipping cost? | Nothing above $150. Up to $150, a single $19 charge. |
| Where can it go? | The lower 48 states and the District of Columbia |
| Where can't it go? | Hawaii, Alaska, Puerto Rico and other US territories, military APO/FPO addresses, and countries outside the US |
| How soon does it leave? | Usually within 3 to 5 business days, according to the store's shipping policy |
A piece already on the shelf in Ridgewood leaves sooner than one ordered from the manufacturer, and special orders take the longest. When a date matters, such as a wedding or a birthday, ask the store by email or phone before ordering.
The store packs porcelain by hand. Herend pieces travel in Herend's own box whenever possible, inside a padded shipping carton.
A piece that arrives broken or wrong
Open the parcel soon after it comes. Should a piece be chipped, cracked, broken or not what you ordered, tell the store within 48 hours of delivery, send photos, and hold on to every bit of packaging. Paris Tableware then replaces the piece or refunds it, and covers the return postage.
Damage that happens later, in your own kitchen, is a different matter; our care guide shows how to identify the piece and buy it again.
Returns
| Question | Answer |
|---|---|
| How long do I have? | Ordered on or before January 1, 2027: 30 days after delivery. Ordered later: 14 days after delivery. |
| How do I start? | Email info@paristableware.com first and wait for instructions; the store refuses parcels sent without an approved return |
| What condition? | Unused, in the original box, with your receipt or order confirmation |
| What can't come back? | Sale items and special orders |
| Who pays postage? | You do for a change of mind; the store does for damaged, defective or incorrect pieces |
| When is the refund? | To the original card or account, within 10 business days of approval; the first shipping charge is kept |
Send returns with tracking and insurance; the store can't take responsibility for a parcel lost or damaged on its way back.
These are summaries. Where they differ from the store's own pages, the store's pages apply: read the shipping policy, the refund policy and the FAQ, or call (201) 652-4233.
Common questions
Can Herend be shipped to Hawaii or Alaska?
Not by Paris Tableware. Deliveries go only to the lower 48 states and the District of Columbia.
What does shipping cost on a Herend order?
Nothing on orders above $150. At $150 or less, shipping is a single $19 charge.
How long do I have to return a Herend piece?
Orders placed through January 1, 2027 can be returned within 30 days of delivery; after that our standard is 14 days. Start by emailing info@paristableware.com.
Who covers return postage?
You do when you simply change your mind. If the piece arrived damaged, defective or wrong, Paris Tableware covers it.
Sources
We checked this page against the sources below on October 24, 2026. Piece counts, sizes and item numbers come from the Paris Tableware catalog on that date.